KUEHNE
+ NAGEL Ltd is one of the world’s leading logistics group with about 61,500
employees stationed at over 900 locations in over 100 countries worldwide and
are skilled in all forms of global transport by sea, air, overland and in
providing high quality integrated logistics services.
Kuehne + Nagel is headquartered in Schindellegi, Switzerland.
Kuehne + Nagel seeks to recruit qualified candidiates to fill the following positions in our Sales and Seafreight Departments.
Requirements for Customer Service, Airfreight, Nairobi:
Kuehne + Nagel is headquartered in Schindellegi, Switzerland.
Kuehne + Nagel seeks to recruit qualified candidiates to fill the following positions in our Sales and Seafreight Departments.
Requirements for Customer Service, Airfreight, Nairobi:
- Diploma in Sales
and Marketing/Public Relations
- 3 years
experience in Customer Service in the Freight and Logistics industry
- Excellent
communication skills and team player
- Analytical
skills with ability to pay attention to detail
- Computer
literate with proficiency in Microsoft Office Suites
Duties
and Responsibilities
- Responding to
current and new clients’ queries and planning for Sales Executive’s
meeting with clients.
- Preparation of
periodic sales and customer service reports and submision of the same to
the Head of Sales.
- In charge of
clients documentation including filing and retrieval.
- Maintain
relevant records and statistics on customer database.
- Prepare clearing
and forwarding instructions.
- Sending
airfreight instructions to the relevant Kuehne + Nagel stations.
- In liaison with
the Manager, Airfreight Imports and Head of sales, prepare rate proposals
for both existing and new clients.
- Assisting in
other areas within the Sales Department.
- Ensure all
clients compliants and querries are settled and responded promptly and
efficiently.
Requirements
for Customer Service, Seafreight, Nairobi:
- Diploma in Sales
and Marketing/Public Relations
- 3 years
experience in Customer Service in the Freight and Logistics industry
- Excellent
communication skills and team player
- Analytical
skills with ability to pay attention to detail
- Computer
literate with proficiency in Microsoft Office Suites
Duties
and Responsibilities
- Responding to
current and new clients’ queries and planning for Sales Executive’s
meeting with clients.
- Preparation of
periodic sales and customer service reports and submision of the same to
the Head of Sales.
- In charge of
clients documentation including filing and retrieval.
- Maintain
relevant records and statistics on customer database.
- Prepare clearing
and forwarding instructions.
- Sending
Seafreight instructions to the relevant Kuehne + Nagel stations.
- In liaison with
the Head of Sales prepare rate proposals for both existing and new
clients.
- Assisting in
other areas within the Sales Department.
- Ensure all clients
compliants and queries are settled and responded promptly and efficiently.
Requirements
for Sales Support, Nairobi
- At least a
Diploma in Sales and Marketing or Clearing and Forwarding from a reputable
institution.
- At least 2 years
serving in the capacity of Customer Service or Front Office
- Excellent
communication skills and team player
- Analytical
skills with ability to pay attention to detail
- Computer
literate with proficiency in Microsoft Office Suites
Duties
and Responsibilities
- Prepare periodic
reports and submitting the same to the Head of Sales.
- Taking minutes
in all departmental meetings and filing of the same
- Maintain
relevant records and statistics on turnover, trading and non-trading
clients etc.
- Produce clearing
and forwarding instructions with
- Produce Air and
Sea Instructions
- Prepare rate
proposals as per product with the Sales Executive
- Prepare
proposals for new clients
- Assisting
Cutomer Service staff in preparing freight estimates.
- Co-ordinating
departmental events as and when required in conjunction with Head of
Sales.
- Carrying out any
other departmental administrative duties as agreed with Head of Sales.
Requirements
for Operations Manager, Mombasa:
- A Bachelors
degree in Business Management/Administration with a postgraduate Diploma
in Shipping, Warehousing or Maritime related studies.
- Should have
knowlegde in Accounts with reasonable past working experience.
- Demonstrate
strong ability to co-ordinate and prioritize urgent tasks and workloads.
- Be at least 27
years with 2 years experience in a busy working environment.
- Should be a team
player with good interpersonal relations and ability to fit quickly in a
group.
- Must be Computer
Literate with proficiency in MS Office packages.
- Must possess
good people’s skills, team leadership and problem solving skills.
- Must be capable
of establishing strong rapport with stakeholders.
Duties
and Responsibilities
- Follow up on
documentation processes, ensuring port release, intervene with
stakeholders and issue regular updates.
- Discharge
supervisory roles in preparation of financial reports and raising invoices
to clients for completed tasks.
- Ensure compliance
to work instructions, to conduct and chair operations meetings, setting
daily and weekly targets for staff in all sections and monitoring
operational performance and strengthening areas of weakness.
- Generate
relevant management Reports for budgeting, sales and customer support.
- Follow up on
seamless flow of port shipment releases, loadings and other updates on the
current shipments to ensure targets are met and exceeded.
- Ensure all
clients complaints and queries are settled and responded promptly and
efficiently
- Formulate
standard operating procedures and review of processes and generate regular
status Report as per client’s need.
- Ensuring
effective FS -Ciel closing of completed tasks and monitoring of costs
An
application cover letter together with a detailed CV including 3 names of
referees, their telephone numbers, email and postal address should be forwarded
to the
Human Resource Manager,
Kuehne + Nagel,
P.O. Box 69979,
Nairobi, 00400
by Wednesday 8th February 2012.
Only shortlisted applicants will be contacted.
Human Resource Manager,
Kuehne + Nagel,
P.O. Box 69979,
Nairobi, 00400
by Wednesday 8th February 2012.
Only shortlisted applicants will be contacted.
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