Background
Jacaranda Health is a new venture that aims to set a new standard for maternity care in East Africa. We are combining business and clinical innovations to provide affordable maternity and reproductive health services to low-income urban women.
Job Description
In 2011 we launched mobile clinic services providing antenatal care at community sites around northeastern Nairobi. Today, we are seeking several receptionists/cashiers to staff our first fixed maternity clinic in Nairobi (just before Ruiru town), as well as in our mobile clinic.
The clinic reception role will be responsible for coordinating all aspects of patient visit.
The receptionist will receive patients into our clinic locations, triage patients with emergencies, record and register patients electronically, and then receive payment for medical services.
The mobile clinic receptionist will also help set up the mobile clinic each day, and possibly help drive the van to our community locations.
This role is critical to Jacaranda’s goal of delivering quality customer service and maintaining superior patient satisfaction. We seek someone who is organized, flexible, personable, and has strong commitment to providing friendly and respectful care to all women.
Duties and Responsibilities
Jacaranda Health is a new venture that aims to set a new standard for maternity care in East Africa. We are combining business and clinical innovations to provide affordable maternity and reproductive health services to low-income urban women.
Job Description
In 2011 we launched mobile clinic services providing antenatal care at community sites around northeastern Nairobi. Today, we are seeking several receptionists/cashiers to staff our first fixed maternity clinic in Nairobi (just before Ruiru town), as well as in our mobile clinic.
The clinic reception role will be responsible for coordinating all aspects of patient visit.
The receptionist will receive patients into our clinic locations, triage patients with emergencies, record and register patients electronically, and then receive payment for medical services.
The mobile clinic receptionist will also help set up the mobile clinic each day, and possibly help drive the van to our community locations.
This role is critical to Jacaranda’s goal of delivering quality customer service and maintaining superior patient satisfaction. We seek someone who is organized, flexible, personable, and has strong commitment to providing friendly and respectful care to all women.
Duties and Responsibilities
- Receiving and
handling clients of the clinic. Managing optimal order of patient visits
based on patient emergencies, type of patient visit and order of clients
in line
- Maintaining a
customer-friendly reception and waiting room area
- Receiving
payments of clinic fees from clients
- Assuring
patients’ medical and service needs are met. Monitoring patient service
feedback and resolving complaints and service issues
- Arranging patient
transfers and referrals to other clinics
- Managing
purchases for mobile clinic (water, fuel for van, etc.) and managing
clinic cash control systems
- Entering
clinic data into our medical records system, inventory tracking, and
billing/payment systems
- Coordinating
delivery of lab samples to laboratory partners
- Receiving and
entering lab results for patients from external lab partners
- Assisting with
set-up of the mobile clinic each day (requires some lifting, organizing,
organizing, and stock-taking).
- Transporting
team in our mobile clinic van to clinic location each day
- Contacting
patients by phone or SMS for schedule reminders and feedback on missed
appointments
- Creating
daily, weekly, and monthly reports of clinic financial and operational
data
- Any other duty
that may be allocated by the supervisor from time to time
Desired
Qualifications
The desired candidate should possess the following:
The desired candidate should possess the following:
- Diploma in
Business Administration/Management, Secretarial studies or any related
field from a recognized institution
- Good
understanding of front office management
- Excellent oral
and written communication skills and ability to communicate effectively
with clients and with the team
- Ability to
build good rapport with clients and be extremely calm, courteous and friendly
at all times, in particular in emergency or difficult situations
- Enthusiasm for
improving exceptional quality of service to patients and suggesting
improvements to clinic operations
- Highest degree
of honesty, integrity, confidentiality
- Strong work ethic
and willingness to work long hours as necessary
- Computer
skills including the use of MS Office required, and comfort with using new
computer tools
- Fluency in
English and Swahili
- Desired:
willingness and ability (driver’s license) to drive the clinic van to
community locations each day
Additional
Comments
Interested candidates may apply by:
Interested candidates may apply by:
- First,
complete the online form available by clicking here Jacaranda Health Receptionist Application Form
or by pasting this link into your web browser: http://goo.gl/JTSXV.
- After
completing the application, please also submit your CV and a cover letter
to jobs@jacararandahealth.org
Only
applicants that have completed the online form as well as submitted their CV will be
considered.
No calls please.
Your application must be received by Sunday, February 12th, 2012.
We regret that only short-listed candidates will be contacted.
No calls please.
Your application must be received by Sunday, February 12th, 2012.
We regret that only short-listed candidates will be contacted.
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